Emergency numbers for tenants

In the event of an emergency tenants are to contact the following preferred providers, should they be un-contactable an alternate tradesperson / provider is to be contacted to attend. 

Please note that should the tradesperson determine that the problem was not an emergency or the responsibility of the landlord all costs incurred are the tenants responsibility.

Tenants who lock themselves out or loose keys are to contact a locksmith and are responsible to pay all associated costs to gain entry and or replace keys. 

EMERGENCY ONLY CONTACT NUMBERS

Ambulance/ Fire/ Police (Critical) 000

Surfers Police Station (07) 5657 6888

State Emergency Services 132 500 / 137468 / 5547 3108
If you require assistance from the SES following storm or flood events please call 132 500. If you need assistance from the SES other than following storm or flood events contact your EMQ Regional or Area Office, look under State Emergency Service or your local Council in the White Pages telephone directory for your local SES contact.

Plumbing  Miami Plumbing: 0416 324 987
 
Electrical  Access Electrical: 0449 751 260
 
Locksmith  Locks Direct 0418 757 352 / SPL 5588 8111
Please note that lockouts will be at the tenants expense
Locks with restricted Keys (SPL, API Locksmiths etc.) Require attendance by the respective organisations

Direct connect 1300 664 715 Email: [email protected]

Beeping Smoke Alarms 1300 652 213


Emergency repairs

Emergency repairs are repairs for:

• a burst water service or a serious water service leak
• a blocked or broken lavatory service 
• a serious roof leak
• a gas leak
• a dangerous electrical fault
• flooding or serious flood damage
• serious storm, fire or impact damage
• a failure or breakdown of the gas, electricity or water supply to the property
• a failure or breakdown of an essential service or hot water, cooking or heating appliance
• a fault or damage that makes the property unsafe or insecure
• a fault or damage likely to injure a person, damage property or unduly inconvenience a resident of the property
• a serious fault in a staircase, lift or other common area or premises that unduly inconveniences a resident in gaining access to, or using, the property

All other repairs are considered to be routine repairs.

Fast facts

• A tenant/resident must notify the lessor/agent or manager in writing of the need for an emergency. repair. In an emergency the nominated repairer can be contacted directly if the lessor/agent or manager is unavailable.
• If there is a nominated repairer they should be listed on the Tenancy Agreement.
• If the lessor/agent/manager or the nominated repairer cannot be contacted, the tenant can arrange a suitably qualified person to carry out the repair. The tenant can pay the repairer themselves and get the money back from the lessor/agent/manager or get the repairer to bill the lessor/agent/manager. They should forward all receipts to the lessor/agent/manager who must pay them back within 7 days.
• If the tenant pays for emergency repairs the cost must not exceed the value of two weeks rent.
• If the tenant and lessor/agent/manager do not agree about the emergency repairs, or if the lessor/agent/manager has not reimbursed the tenant within 7 days, they can apply to the Tribunal for a ruling.

A tenant should not stop paying their rent to force the lessor/agent/manager to undertake repairs. This is a breach of the tenancy agreement.