In the event of an emergency tenants are to contact the following preferred providers, should they be un-contactable an alternate tradesperson / provider is to be contacted to attend.
Please note that should the tradesperson determine that the problem was not an emergency or the responsibility of the landlord all costs incurred are the tenants responsibility.
Tenants who lock themselves out or loose keys are to contact a locksmith and are responsible to pay all associated costs to gain entry and or replace keys.
EMERGENCY ONLY CONTACT NUMBERS
Ambulance/ Fire/ Police (Critical) 000
Surfers Police Station (07) 5657 6888
State Emergency Services 132 500 / 137468 / 5547 3108 If you require assistance from the SES following storm or flood events please call 132 500. If you need assistance from the SES other than following storm or flood events contact your EMQ Regional or Area Office, look under State Emergency Service or your local Council in the White Pages telephone directory for your local SES contact.
Plumbing Miami Plumbing: 0416 324 987
Electrical Access Electrical: 0449 751 260
Locksmith Locks Direct0418 757 352 / SPL 5588 8111 Please note that lockouts will be at the tenants expense Locks with restricted Keys (SPL, API Locksmiths etc.) Require attendance by the respective organisations
a burst water service or a serious water service leak
a blocked or broken lavatory service
a serious roof leak
a gas leak
a dangerous electrical fault
flooding or serious flood damage
serious storm, fire or impact damage
a failure or breakdown of the gas, electricity or water supply to the property
a failure or breakdown of an essential service or hot water, cooking or heating appliance
a fault or damage that makes the property unsafe or insecure
a fault or damage likely to injure a person, damage property or unduly inconvenience a resident of the property
a serious fault in a staircase, lift or other common area or premises that unduly inconveniences a resident in gaining access to, or using, the property
All other repairs are considered to be routine repairs.
A tenant/resident must notify the lessor/agent or manager in writing of the need for an emergency. repair. In an emergency the nominated repairer can be contacted directly if the lessor/agent or manager is unavailable.
If there is a nominated repairer they should be listed on the Tenancy Agreement.
If the lessor/agent/manager or the nominated repairer cannot be contacted, the tenant can arrange a suitably qualified person to carry out the repair. The tenant can pay the repairer themselves and get the money back from the lessor/agent/manager or get the repairer to bill the lessor/agent/manager. They should forward all receipts to the lessor/agent/manager who must pay them back within 7 days.
If the tenant pays for emergency repairs the cost must not exceed the value of two weeks rent.
If the tenant and lessor/agent/manager do not agree about the emergency repairs, or if the lessor/agent/manager has not reimbursed the tenant within 7 days, they can apply to the Tribunal for a ruling.
A tenant should not stop paying their rent to force the lessor/agent/manager to undertake repairs. This is a breach of the tenancy agreement.